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‘How could we have prevented this?’A question I frequently hear from those in the middle of fire-fighting a reputational crisis. Needless to say at this point repairing damage and [...]

In almost 20 years of writing about the cost of reputation damage and by implication reputation as a risk, there are two fundamental givens. The first is that the value of reputation is only [...]

The decision by Unilever, the Anglo-Dutch company,  to retain London as its headquarters is a blow to Rotterdam and a climb-down by senior members of the board who had been keen on the move.  [...]